What Are the Terms for Buying Collectible Design Pieces on International Design?
Welcome to International Design, an online luxury design platform specializing in collectible design furniture and premium design objects. These general terms and conditions of use and sale (hereafter, the "Terms and Conditions") govern your use of our website and the purchase of any limited edition design pieces or services through our platform. International Design serves luxury buyers worldwide – including customers in the US, UK, Canada, Australia, the Middle East, and Asia and all users must agree to these terms to access our services.
By using the International Design site or purchasing a product, you (the "Client") acknowledge that you have read and accepted these Terms and Conditions. This ensures a clear, legally compliant framework for all transactions on our marketplace. We have structured these terms with clear headings and plain language so that you can easily find information about buying collectible design pieces, payment security, shipping, authenticity guarantees, returns, and more. Please read these Terms and Conditions carefully, as they detail the terms for buying collectible design pieces from International Design and address common questions such as how we guarantee authenticity of our curated items. We regularly update our Terms and Conditions to remain compliant with laws and to improve clarity, so we encourage you to check this page periodically for any updates.
(Note: International Design S.r.l. is the legal entity operating this platform. For any communications, you can refer to the contact information in Section 13 below.)
1. Access to the Platform and User Registration
Access to International Design’s services (browsing the catalog, making purchases, etc.) is reserved for individuals 18 years or older. Creating a user account on our luxury design marketplace is required to purchase collectible design furniture or other premium items, and registration is free of charge.
To create an account, click on the "Sign Up" (or "Register") button and fill out the registration form with accurate and complete information. After submitting the form, you will receive a confirmation email from International Design to verify your account. During sign-up, you will be asked to accept these Terms and Conditions (for example, by checking an acceptance box). Account creation cannot be completed unless you accept the Terms and Conditions, as this agreement governs all purchases on the site.
By registering, you agree to provide truthful and complete information about yourself. Your login credentials (username and password) are personal and must not be shared or transferred to any third party. You are responsible for maintaining the confidentiality of your account details.
Upon registration and acceptance of these Terms, you also agree to receive electronic communications from International Design related to our products and services. This may include updates on new limited edition design collections, special offers, or newsletters about luxury interior design trends. (You can unsubscribe from marketing emails at any time by following the opt-out instructions provided in those communications or contacting us directly.) Receiving these communications is not mandatory for maintaining your account, and opting out will not affect your ability to use the platform or make purchases.
2. How to Place an Order (Steps to Buy a Collectible Design Piece)
This section explains how to buy a collectible design piece or any product on International Design, outlining the steps to form a sales contract in our e-commerce process. The Client acknowledges being informed of the following procedure:
- a) Product Selection: the listing of designer furniture and objects on our site is an invitation to make an offer. In other words, adding premium design objects to your online cart does not constitute a final sale. You may browse the catalog (including limited edition design furniture and other collectibles), select desired items, and place them in your shopping cart.
- b) Order Summary: Once you have chosen the products you wish to purchase, click on "Proceed to Checkout" (or equivalent) and enter any required billing and shipping information. You will have an opportunity to review a summary of your order, including product details, quantities, pricing, and shipping fees.
- c) Review & Correction: Before finalizing the order, you must confirm that the order summary is correct. You have the chance to identify and correct any input errors or omissions (such as incorrect address or quantity) at this stage. It is your responsibility to ensure all details are accurate.
- d) Finalizing the Order: After verifying your information, select your preferred payment method (see Section 4 for payment options) and submit the order. By confirming the order with the chosen payment method, you are making a binding offer to purchase the selected items under these Terms and Conditions. At this point, your order is recorded in our system.
- e) Order Confirmation: Upon receipt of your order, International Design will send a confirmation email to the email address you provided. This order confirmation will include your order number, details of the products ordered, the total amount due (including taxes and any applicable shipping fees), and a summary of key terms. Please note: This confirmation email acknowledges receipt of your order request but does not yet signify our acceptance of your offer. It represents a reservation of the product(s) and triggers our internal order verification and processing procedure. International Design reserves the right to accept or decline the order after the confirmation email is sent, during the verification process. The sales contract is considered concluded (and the order formally accepted) only when we send a subsequent email confirming that the product has been processed/shipped (the "Shipping Confirmation" or confirmation of order processing). If for any reason we cannot accept the order (e.g., due to stock unavailability, pricing error, or payment issue), we will inform you and, if payment was already made, initiate a refund (see Section 7 on Refunds).
- f) Electronic Records: All contracts, orders, and communications are stored electronically in International Design’s database for the time period necessary to process the order and as required by applicable law. You may request access to your order information or contract details by contacting customer service, and you can always view your recent orders by logging into your account and visiting the "My Orders" section on our site.
- g) Pricing Errors: International Design makes every effort to ensure accurate pricing across our catalog of thousands of products. However, if a pricing error occurs (for example, if an item’s listed price is lower than the correct price due to a typo or technical glitch), we will take the following steps during order verification: If the correct price of an item is higher than the price shown at checkout, we will contact you to confirm whether you still wish to purchase the item at the correct price. If you choose not to proceed, the order for that item will be canceled (with a full refund if you had already paid). If the correct price is lower than what you were charged, we will only charge the lower correct price and will proceed to ship the product to you, adjusting the order total accordingly.
- h) Stock Availability: While our site reflects real-time product availability, in rare cases an item may become unavailable after you place an order (for example, if two customers purchase the last limited-edition piece simultaneously). International Design does its best to avoid such situations, but we cannot guarantee absolute availability of every item until order processing. If one or more items in your order are not available at the time of processing, we will notify you promptly. (For details on how such situations are handled, refer to Section 3 and Section 7 of these Terms.)
- i) Order Tracking: You can track the status of your order at any time by logging into your account and visiting the "My Orders" or order history section. Updates on order processing, shipment, and delivery status will be visible there. We will also send email updates as your order progresses.
- j) Advance Delivery Notice: International Design will inform you of the upcoming delivery approximately 72 hours before the package is scheduled to arrive. This advance notice will be sent to the email address associated with your order and will include information such as the carrier name and tracking number (if applicable), so you can prepare for delivery of your luxury furniture piece or design object.
- k) No Cancellation After Shipping Confirmation: Once we have sent the official Shipping Confirmation email stating that your order has been dispatched, the order is considered accepted and in fulfillment. After this point, you can no longer cancel the order through the website. If you change your mind, you may need to wait until you receive the item and then initiate a return under the conditions of the withdrawal/return policy (see Section 8). (This restriction is in place because, after dispatch, the item is already on its way to you; however, you still retain your legal Right of Withdrawal after receipt, as detailed in Section 8.)
3. Product Availability and Pricing for Premium Design Objects
International Design offers a curated selection of premium design objects and collectible design furniture pieces sourced from top designers and brands. Many items are unique, limited edition design pieces or crafted in small quantities. All products remain available on the site without a predefined end date, unless otherwise indicated (e.g., limited series sold out). We strive to keep our virtual storefront updated, but availability is ultimately subject to stock and may change if high-demand items sell out quickly.
Pricing: All product prices, shipping fees, and any additional charges are clearly listed in Euro (€) by default. Prices include applicable Value Added Tax (VAT) when required by law (for example, VAT is included for sales to EU customers). For orders to countries outside the European Union, prices are typically shown excluding VAT and may not include import duties or taxes applicable in the destination country. Any such import costs are the responsibility of the purchaser. The final price charged for an item will be the price as published on the site at the time the order is submitted, and it will be confirmed again in the order confirmation email from International Design Product prices and promotions may change over time, but no price change will affect an order once confirmed (except in cases of obvious error as outlined in Section 2g above).
Currency: International Design may offer currency conversion for customers in different regions (if available on the site). If purchases are made in a currency other than Euro, the site will display the approximate price in the selected currency, but the charge to your payment method may be converted to Euros or your local currency based on current exchange rates or your bank’s policies. We recommend checking with your payment provider for any currency conversion fees if you are purchasing from outside the Eurozone.
Retention of Title: All products remain the property of International Design (or the supplying designer/partner, as applicable) until full payment is received. This means ownership of the goods will transfer to the Client only when the purchase price and any shipping or additional fees are paid in full.
Stock Limitations: In the event that multiple customers order the same limited-edition item simultaneously and our system mistakenly allows more orders than available stock, International Design will fulfill orders in the sequence received (to the extent of stock) and will inform any other customer(s) that the product is no longer available. If your order (or part of your order) cannot be fulfilled for this reason, you will be notified and issued a prompt refund for the unavailable item(s) (including any shipping fees or charges paid for those items). In the case of an order containing several items, the unavailability of one or some items will not automatically cancel the entire order; the rest of the order will proceed, and you will receive a refund for the unavailable portion only (partial refund).
4. Payment Methods and Security
International Design provides multiple secure payment options to accommodate our international clientele. You may choose any of the following payment methods at checkout:
- Credit or Debit Card: We accept major credit cards (Visa, MasterCard, American Express, and others as indicated on the site). Card payments are processed via a secure payment gateway.
- Prepaid Card : If applicable, prepaid debit cards or gift cards with a major card logo can be used, provided they have sufficient balance.
- Bank Transfer: You can choose to pay via wire transfer. Instructions for bank transfer (including our bank account details) will be provided if you select this option. Note that for bank transfers, order processing may begin only after the funds are received and cleared.
- PayPal or Similar Services: We accept PayPal for fast and secure payments. Other localized e-wallets or payment services may be available depending on your region (e.g., Apple Pay, Google Pay, etc., if indicated on the site).
Payment Security: Protecting your financial information is a top priority for International Design. All online payments are processed over encrypted connections. We use Secure Sockets Layer (SSL) technology with strong encryption (typically 128-bit or higher) to ensure that your payment details are transmitted safely. Our payment processing partners are PCI-DSS compliant, and we do not store your full payment card numbers on our servers. When you make a purchase, your payment details are communicated directly to the secure payment processor. You may see security indicators (such as a padlock icon in your browser address bar) during checkout, confirming that the transaction is protected.
International Design will not charge your credit card or payment method until your order (or each part of your order) is ready to ship. For some payment types (like bank transfer or certain debit cards), the charge may occur at order placement, in which case your funds will be held securely pending acceptance of the order. If any item in your order cannot be fulfilled, we will arrange a refund or adjust the final charge as needed (see Section 7).
Please note that all payments must be made in the currency and methods specified during checkout. International Design does not accept cash on delivery or installment payments, unless explicitly offered on the site for certain regions. If you encounter any issues during payment (such as transaction denial or error messages), please contact our customer service for assistance in completing your purchase.
5. Shipping and Delivery of Products
International Design ships worldwide, ensuring that our luxury interior design pieces can reach Clients across all major regions. Shipping costs and delivery times vary depending on the product, size/weight, and destination, and are clearly indicated during checkout and/or on each product page.
The estimated delivery timeframe for each item is provided on its product page. This timeframe is calculated from the date of payment confirmation. In some cases, especially for large furniture or hospitality-grade furniture items or deliveries to remote areas, we may provide a custom delivery estimate via email. If your order includes multiple products or if delivery is to a far location (e.g., a different continent or a location with limited carrier access), our team may adjust the delivery schedule and will inform you of the updated expected delivery date. The delivery information communicated specifically to you (for instance, in a follow-up email) will take precedence over general estimates, as it accounts for the unique aspects of your order (such as consolidated shipment of several pieces, long-distance freight, special handling requirements, etc.).
International Design is committed to timely delivery but is not liable for delays caused by third-party carriers or unforeseen logistics issues. We will, however, assist in resolving any delivery problems. If an unexpected event (such as natural disaster, customs delay, carrier strike, etc.) causes significant delay or inconvenience, we will notify you via email as soon as possible (see also Section 9 on force majeure).
Delivery Process: Our standard delivery service will bring the item(s) to the front door or ground floor of the address provided. By default, delivery does not include carrying items up stairs, into specific rooms, or assembly service, unless explicitly stated for a product or arranged separately. If you require delivery to a specific location in your building (upstairs delivery) or assembly/installation of a piece (for example, assembling a lighting fixture or furniture piece), please contact us for a custom service quote. In many cases, we can arrange white-glove delivery or installation for an additional fee.
Once your order is dispatched, you will receive a Shipping Confirmation email (as noted in Section 2) along with tracking details if available. We strongly recommend that you (or your representative) be present to receive the delivery, especially for high-value or bulky items.
Upon delivery, please inspect the shipment carefully before signing off. Verify the number of packages and check for any visible external damage to the packaging:
- If you notice that a box or crate is damaged, wet, or tampered with, you must note this with a written reservation on the delivery slip (for example, write "Package received damaged" or "box open on arrival") before signing. This is known as accepting the delivery "with reservation". Doing so preserves your rights to claim for any damage to the goods that may be discovered later. If you sign for the delivery without any notation, you are confirming that it arrived in good condition externally, and it becomes harder to claim damage that is not apparent from the outside.
- In the event of significant damage visible on the package, you have the right to refuse the delivery. Inform the carrier that you are refusing due to damage, and please contact us immediately to report the issue so we can assist with a resolution.
If you accept a delivery with reservation due to visible package damage, you must notify International Design’s customer service immediately (within 24 hours) by email (and include photographs of the package and damage). We will guide you through the next steps and initiate any applicable insurance or replacement processes. Important: A reservation is only valid if it is specific and noted at the time of delivery (e.g., "Accepted with reserve box was open" or "… box was crushed on one corner"). General comments like "Accepted with reservation" without a stated reason may not be sufficient for a damage claim.
Hidden Damage: If the packaging appeared intact but you later discover that the product itself is damaged or defective, this is considered hidden damage. In such cases, please notify us as soon as possible (ideally within 8 days of delivery) with details and photographs of the damage. We will assist you in filing a claim. According to transport regulations and Article 1698 of the Italian Civil Code, for hidden damage the responsibility may lie with the carrier. We may direct you to send a formal written claim to the carrier (often required within 7 or 8 days of delivery). Nonetheless, contact us first, and we will support you through this process to ensure you receive a remedy (replacement, repair or refund as applicable).
Customer-Arranged Transport: If you prefer to use your own shipping provider or pick up the item yourself (where offered), note that the risk transfers to you once the product is handed over to your carrier. International Design will not be responsible for loss or damage occurring in transit by a carrier arranged by the Client. Any issues in such cases must be resolved between you and your chosen carrier.
Delivery Constraints: Deliveries are made to the address specified in your order. It is crucial that you provide an accurate, complete address and inform us of any special circumstances (for example, hard-to-access locations, restricted delivery times, security requirements for deliveries to a business or hotel, etc.) before shipment. If the provided address is incorrect or if no one is available to accept the delivery, it could result in storage fees or return shipping costs for which you may be responsible.
5.1 Additional Shipping Fees for Remote or Special Locations
Please be aware that delivery to certain locations or under certain conditions may incur additional shipping charges beyond the standard rates shown on our site. Situations that might require extra fees include, but are not limited to:
- Delivery to pedestrian-only zones or areas with restricted vehicle access (such as historic city centers or gated communities with no truck entry).
- Locations that are geographically difficult to reach with a normal delivery truck (for example, narrow mountain roads, islands or remote rural areas, areas under construction that impede access).
- Urban areas that require special permits for delivery vehicles or have congestion charges.
- Requests for specific delivery timing or specialized equipment (e.g., crane delivery for oversized items to a high floor).
If you suspect your delivery location might fall under these scenarios, we encourage you to contact our Customer Service before or immediately after placing your order. We will provide a quote for any supplemental delivery fee if applicable. If an undisclosed difficulty leads to additional costs (for example, the carrier encounters issues on delivery), those costs may need to be charged to you before completion of delivery or release of goods.
You may change your delivery address after ordering without additional charge only if your order is still in processing and has not been shipped. Once the order is in transit (e.g., you've received a shipping notification like "Your order has been shipped"), any change of address or postponement of delivery may be subject to extra fees (e.g., storage fees or rerouting costs). Thus, please double-check your delivery information at checkout and contact us promptly if an update is needed.
Our goal is to deliver your luxury design furniture smoothly and efficiently. If you have any questions about shipping options or need a tailored delivery solution (including international freight for large items or hospitality project orders requiring coordination), please reach out to our support team. We are here to help ensure your collectible pieces reach you in perfect condition and with minimal hassle.
6. Product Authenticity and Guarantees
International Design is proud to offer only authentic design pieces, and we stand behind the quality and originality of our curated collection. This section covers our authenticity assurance as well as your legal warranty rights as a consumer.
How Does International Design Guarantee Authenticity?
We understand that authenticity is a paramount concern when investing in collectible design furniture and art objects. International Design guarantees the authenticity of every piece sold on our platform. Each item comes directly from the original designer, artist, manufacturer, or authorized gallery/partner. Whenever a certificate of authenticity is provided by the creator or brand, we include this certificate with your purchase. This certificate, usually signed and numbered for limited edition design pieces, verifies the item’s originality, provenance, and edition information. We thoroughly vet our suppliers to ensure all products are genuine and as described. If you have any questions about a product’s background or authenticity, feel free to contact us for details – transparency is part of our commitment to a trustworthy luxury marketplace.
In addition to authenticity, every product page provides detailed descriptions and specifications (materials, dimensions, design year, etc.) so you can be confident in what you are purchasing. Our goal is to build trust with design collectors, interior designers, and luxury buyers by delivering exactly what is promised, with full provenance and documentation.
Legal Warranty of Conformity (Quality Guarantee)
All products sold by International Design are covered by the legal guarantee of conformity as per applicable consumer protection laws. In the EU (under Italian law, which governs our contracts), this means tangible goods are guaranteed to conform to the contract for a minimum of two years from the date of delivery. In simple terms, the item should match its description, be fit for the normal purposes of such a product, and show the quality and performance reasonably expected of it.
If a product you purchase exhibits a lack of conformity (for example, it has a manufacturing defect or does not match the advertised specifications) that existed at the time of delivery, you have the right to have the issue resolved. The legal guarantee covers defects or non-conformities that become apparent within two years of delivery. However, it does not cover damage or issues caused by accidents, misuse, improper installation, or normal wear and tear of the product.
Your rights under this guarantee: If you are a consumer (not purchasing for business use), you can choose between repair or replacement of the defective product free of charge, provided that your chosen solution is not impossible or unreasonably costly for us compared to the alternative. We will evaluate and, if possible, honor your preference (repair vs. replace). If repair or replacement is not feasible within a reasonable time or without significant inconvenience, you may be entitled to a price reduction or a full refund for that item, in line with legal provisions. In certain cases defined by law (e.g., if a defect is particularly serious, or if the item cannot be brought into conformity within a reasonable period), you may also have the right to terminate the sales contract for the affected product and receive a refund.
Please note that minor defects that do not significantly affect the product’s use or value might not qualify for contract cancellation, especially if a repair or replacement is offered.
To invoke the conformity guarantee, you must notify us of the defect within a reasonable time of discovering it. We recommend doing so promptly via email or our contact form, with a description of the issue and supporting photos if possible. Providing evidence of the issue will help us process your claim faster. Unless proven otherwise, any defect that becomes apparent within one year from delivery is presumed to have already existed at the time of delivery (unless such a presumption is incompatible with the nature of the item or the defect). This means if something goes wrong in the first year, it’s up to us to prove that the item was not defective at delivery, rather than up to you to prove that it was.
For products that include digital elements (e.g., smart furniture with embedded software or electronics), International Design will inform you of any necessary software or security updates to maintain the product’s conformity, and provide those updates for a reasonable period of time. You are responsible for installing provided updates. International Design cannot be held liable for defects resulting solely from your failure to install an update we supplied in a timely manner, if the lack of update is the direct cause of the non-conformity.
This legal guarantee of conformity is in addition to, and does not limit, any manufacturer’s warranty that may also be provided with your product. If a manufacturer’s warranty exists, you may have the option to claim under that warranty directly with the manufacturer or through us, and in some cases the manufacturer’s warranty might extend beyond two years or cover additional aspects. We will inform you of any such warranties on the product page or upon request.
Summary: International Design assures that all premium design objects you purchase from us are authentic and meet the quality standards advertised. Should any issue arise, we will honor our obligations to repair, replace, or refund according to the law and strive to ensure your experience as a luxury design buyer remains exceptional.
7. Refunds for Unavailable Items or Order Cancellation
This section covers situations where a refund may be due, such as product unavailability or certain cancellations.
- Product Unavailability: If an item in your confirmed order turns out to be unavailable (as discussed in Sections 2h and 3), or if we are unable to fulfill your order for that item for any other reason, International Design will notify you via email. We will automatically initiate a refund for any amounts paid for the unavailable item(s). Refunds for unfulfilled items will include the purchase price and any corresponding shipping fees or charges that you have paid for those items. If your order contained other products that are available, those will continue to be processed and delivered, and only the unavailable portion will be refunded.
- Order Cancellation by International Design: In rare cases, we may cancel an order (or an item in an order) at our discretion. This could happen due to suspected fraud, an error in product listing, payment issues, or other legitimate reasons. If we cancel your order (in whole or in part) after you have been charged, we will issue a prompt refund for the canceled portion.
- Timing of Refunds: Refunds will be processed through the same payment method you used for the original transaction, unless otherwise arranged. Once a refund is initiated on our end, it typically takes up to 14 business days for the amount to be credited back to you, depending on your bank or payment provider’s processing times. In any event, we commit to ensuring that refunds are completed no later than 30 days from the date we acknowledge the issue requiring a refund (e.g., from the date of cancellation or from when we received your withdrawal notice).We appreciate your patience during this process and will do our best to expedite refunds.
- Partial Refunds: If only part of an order is refunded (for example, one item out of a multi-item order), you will receive the refund for that item and any related shipping cost difference. Partial unavailability does not entitle you to cancel the remainder of the order.
International Design aims to maintain the highest satisfaction for our clientele. If you have any questions or concerns about a refund or believe there has been an error in the amount refunded, please contact our customer service for clarification. We will provide documentation of the refund transaction upon request.
8. Return Policy
Due to the bespoke nature of the artworks, collectible design objects, and limited-edition furniture offered by International Design, we do not accept returns for reasons of change of mind. Each piece is crafted by hand by leading international designers or artists and produced in very limited quantities. Once an order is placed and confirmed, production and allocation are initiated and cannot be reversed.
This policy is clearly stated in compliance with Article 16(c) of the EU Consumer Rights Directive (Directive 2011/83/EU), which allows exceptions to the standard 14-day withdrawal period for goods that are "made to the consumer’s specifications or clearly personalized."
Key Terms:
- All products sold by International Desiagn are considered made-to-order or limited edition, unless explicitly indicated otherwise on the product page.
- By placing an order, you acknowledge that you waive your standard right of withdrawal under EU law.
- Production timelines commence only after payment confirmation, and cancellation is not possible once production has started.
Damaged or Defective Goods
If a product arrives damaged or defective, International Design will work with the Client to pursue resolution via the shipping carrier and/or applicable insurance. All items are professionally packed by specialists according to international art shipping standards, and risk is transferred upon pickup by the carrier, as described in Section 5.
Process in Case of Shipping Damage:
- You must inspect the package upon delivery. Any damage must be noted on the delivery slip and reported to International Design within 24 hours of delivery with photographic proof.
- In the case of concealed (hidden) damage, please notify us within 8 calendar days of receipt.
- If confirmed, we will initiate a claim and coordinate a solution, which may include repair, replacement, or refund depending on the insurer’s assessment.
Insurance Coverage: International Design insures all shipments at declared value against transport-related damage. Designers are not responsible for breakage or transit-related damages unless caused by their packaging party.
Note: This strict no-return policy supports the integrity and value of collectible design pieces and ensures fair treatment for our creators who produce to order. For any questions regarding this policy, please contact us before placing your order.
9. Non-Waiver and Force Majeure
Non-Waiver: If you violate any provision of these Terms and Conditions and International Design does not immediately take action or enforce our rights, this shall not be interpreted as a waiver of our rights. For example, if you miss a payment deadline and we do not immediately pursue legal action, we still retain the right to enforce the term later or in any future situation. Any waiver of rights would have to be an explicit written statement from International Design. Our choice not to exercise a remedy in one instance does not mean we waive our right to exercise it in the event of future breaches by the Client.
Force Majeure (Events Beyond Our Control): International Design is not liable for failure to fulfill its obligations under these Terms and Conditions when such failure results from circumstances outside our reasonable control. This includes, but is not limited to, events such as natural disasters (e.g., earthquakes, floods), fires, explosions, war, acts of terrorism, civil unrest, epidemics or pandemics, strikes or labor disputes (affecting us or our suppliers or carriers), interruptions in transportation, governmental actions or regulations, power outages, or failures of telecommunications or digital infrastructure (e.g., internet outages or cyberattacks).
If such an unforeseeable event (force majeure) occurs that affects our ability to deliver products or otherwise perform our duties, we will notify you as soon as possible and do our best to minimize the impact. The timelines for performance of our obligations will be extended for the duration of the force majeure event. If the event continues for an extended period, we may need to cancel the affected order and issue a refund, or propose alternative solutions. Rest assured, these steps would only be taken in extraordinary circumstances.
10. Governing Law and Jurisdiction
All contracts concluded between the Client and International Design through our website, as well as these Terms and Conditions of Use and Sale, are governed by the laws of the Republic of Italy. This choice of law means that the interpretation and execution of the contract (and any disputes arising from it) will primarily be determined in accordance with Italian law, including relevant consumer protection laws that implement EU directives.
If you are purchasing as a consumer (i.e., an individual not acting for business purposes), this choice of Italian law does not deprive you of any protections you are entitled to under the mandatory laws of your own country of residence. In the event of a conflict between Italian law and the consumer protection laws of your country of residence that are more advantageous to you, the more favorable provisions may apply under EU Regulation rules on consumer contracts.
Jurisdiction: In case of any dispute arising from the interpretation, validity, or execution of these Terms and the contracts herein, the parties will seek an amicable solution by contacting International Design’s customer service. If no amicable resolution is achieved, the dispute will be submitted to the competent courts as determined by applicable law.
For consumers, the applicable law often provides that you may bring claims in the courts of your country of residence. According to Italian consumer code (which implements EU regulation), if you are a consumer residing in Italy, any dispute shall be brought to the courts of your town of residence or domicile. If you reside elsewhere in the EU, you may choose to file a lawsuit either in Italy or in your home country’s courts, per EU Regulation (EU) No 1215/2012 on jurisdiction. If you are not a consumer (i.e., if you are a company or individual purchasing for professional purposes), or if no specific consumer law applies, disputes will fall under the exclusive jurisdiction of the courts of Italy, with the Court of Milan (or the relevant court where our company has its registered office) being the court of competent jurisdiction.
Regardless of the above, we will abide by any mandatory legal provisions that grant you a specific forum or jurisdiction, especially for consumer cases. The clause here is not intended to override any such rights.
In summary, we hope to never have disputes with our Clients. However, if a dispute does arise, Italian law will govern, and the jurisdiction will be determined in accordance with Italian and EU law provisions to ensure that consumer rights to local jurisdiction are respected.
11. Online Dispute Resolution for Consumers
If you are an EU resident, please note that the European Commission provides an Online Dispute Resolution (ODR) platform for resolving consumer disputes out of court. The ODR platform is designed to help consumers and traders resolve disputes regarding online purchases of goods and services without having to go to court.
You can access the ODR platform at the following link: ODR (https://ec.europa.eu/consumers/odr). The ODR platform is multi-lingual and will guide you through the process of filing a dispute.
International Design’s email address for complaint resolution is support@internationaldesign.com (which can be used on the ODR platform form if required). While we believe in directly working with our customers to resolve any issue (please always feel free to contact us first!), we are legally required to inform you of this alternative dispute resolution option.
Please note: Using the ODR platform or any alternative dispute resolution service is optional. It does not prejudice your right to seek legal remedies through the courts as described in Section 10. It is simply an additional resource provided for your convenience in case of a dispute.
12. Environmental Fee (Eco-Participation)
International Design S.r.l. is conscious of environmental responsibilities. In France and certain other jurisdictions, an eco-participation fee (recycling fee) may be applied to furniture products to support end-of-life recycling and disposal. We comply with all such regulations:
Our company is registered with the French national register for sellers of furniture elements under the number FR035491_10FAFN. This registration and number confirm that International Design S.r.l. is in compliance with the French Environmental Code, specifically Article L541-10-6, through our partnership with the Eco-mobilier program. The Eco-mobilier scheme ensures that a portion of the sale of furniture contributes to recycling and sustainable disposal.
What this means for you: if you are purchasing from France, any displayed prices on our site already include the required eco-contribution for furniture (when applicable), and we will handle remitting those fees to the proper authorities. The fee is usually small and based on the type of furniture item. We itemize it on invoices where required by law. This is part of our commitment to sustainable practices in the luxury interior design industry, ensuring that even hospitality-grade furniture and high-end pieces are disposed of responsibly at the end of their life cycle.
For more information about our environmental and sustainability practices or about recycling old furniture when buying new, please contact our customer service or refer to local regulations.
13. Contact Information and Communications
For the purposes of these Terms and Conditions and the fulfillment of any contract of sale, you agree that communication with International Design will primarily be electronic (via the email address you provided, and via information posted on our website). We will use your account email to send you important notices related to orders or these Terms. It is your responsibility to keep your contact information up to date in your account settings.
If you need to contact International Design or send any formal notice, please use the following contact details:
International Design
Email: support@internationaldesign.com (for general inquiries and customer service)
Phone: +39 329 936 5389 (available Mon–Sunday, 8:30–17:00 CET)
(The above phone number is for our main office in Italy. International callers may use +39 373 9005839 for WhatsApp assistance as well.)
All communications from International Design to the Client will be deemed legally delivered if sent to the contact information (email or physical address) you provided during account registration or as updated in your profile. Likewise, any communication you send us will be effective once received on our side. For legal notices (such as a formal notification of withdrawal, or a dispute communication), we recommend using a method that provides proof of delivery (like registered mail with return receipt or confirmed email).
By purchasing from International Design or using our site, you acknowledge that you have read, understood, and agreed to all the above Terms and Conditions.
These Terms create a binding agreement between you and International Design governing your use of our platform and your purchase of collectible design furniture and premium design objects. We value your trust and aim to deliver not only exceptional products but also a transparent and fair buying experience. Thank you for choosing International Design for your luxury and collectible design needs. Enjoy our curated collection, and please contact us if you need any further clarification on these terms.
